Quality

Quality Policy:

The Quality Policy ISO/IEC 17025 for Solutions and Mining Laboratory is committed to continual improvement of processes and services to achieve ongoing customer satisfaction. It is therefore our policy to:

• Consistently provide quality testing services that conform to customer and regulatory requirements.
• Ensure that all personnel are competent and qualified for the tasks they perform, and that all personnel familiarize themselves with quality system documentation in order to implement the policies and procedures in their work. Professionally and effectively perform testing services to produce accurate and precise results.
• Consistently comply with ISO/IEC 17025 to ensure quality testing services, and to continually improve the effectiveness of the Quality Management System. It is our goal to encourage active participation of all employees in quality planning and continual improvement efforts to meet all quality and service.

• Complying with all legal and other requirements that apply to the organization’s operations related to its environmental aspects.

Quality Objectives:

• Accordance of Samples for testing with customer request only.

• Test Results shall be Accurate, Quick and Reliable.

• Accept changes and continuously improve our services to meet customer needs and expectations to enhance the value to our customers.

• Good Laboratory shall be followed to maintain an environment for the protection of personnel, equipment and customer’s properties.

• Continuous improvement and development of competence of personnel through awareness, teamwork, education, training, Communication and encouragement.

• Advanced methods and practices shall be adopted to enhance customer satisfaction.

• Management System is designed to meet the requirements of administration and Customer’s requirements.

• Achieve a total Customer Satisfaction.

Quality Assurance and Quality Control:

Quality is our top priority. We ensure quality through:                                       

• Highly qualified professional Engineers and Technicians.
• Latest testing machines and equipment that are regularly calibrated.
• Accreditation and Certification in the services fields.
• Quality Management system in accordance with ISO 17025:2005.
• Corrective action to be taken to prevent future problems or noncompliance.
• Assure precise and reliable performance of tests and reporting of tests results.
• Participation in inter-laboratory proficiency testing programs.
• Measurement of Uncertainty of all tests and equipment.